Questions for a new hoof care pro


Eclectk1@...
 

Talk about absolute GEMS!!  These are really good basic questions to tuck away and refer to before interviewing someone!  I'd add that if you get someone who's quite brusk and tends to short Yes/No answers, then its really worth trying to draw them out, ASK politely for elaboration or examples after hesitating long enough that you give someone who's a bit slow to speak a chance to continue.  For example, on Abby's first suggested question, if the only answer you get back is "Yes." then you might try questions like "Oh, that's great!  Where did you learn about these conditions?"  then if not already in their reply "how long ago did you first learn of them?"  Things like that.  Be careful that your questions aren't actually answers for them, but are ones that will help draw out someone who doesn't tend to be verbose.  Sometimes those who tend to be strict Yes/no types can come across as difficult or arrogant, when really they're just not very good at verbalizing and can be great if you are willing to just keep asking questions.  If even that doesn't draw them out, or if questions make them nervous or mad, THATS awfully good to know also and may make you want to have second thoughts about using that individual if others who are as competant or better are available.  Also, on the "how many" questions -- if they reply with a very vague answer, I'd suggest you be SURE to carefully ask for rough numbers..... you know, how many, dozens:  Oh, ok, could you give me just a very ballpark range please???"
Okay, what exactly would I ask as a horse owner looking for help from a
prospective farrier/trimmer?  No matter what you ask, really truly, the
most important thing you can do is LISTEN TO THE ANSWERS!  You can share
info about your horse and how you got to where you are, but do NOT ask a
question and then talk over the person's answer.  So here are some
starter questions.

1) My horse has been diagnosed with [Cushings/IR] by XYZ vet. Is this
something you're familiar with?

(ideal answer to this is "yes")

2) My horse has [laminitis/x degrees rotation], and I have access to the
xrays.  Have you done rehab on rotated/laminitic feet before?  Are you
used working from xrays?

(ideal answer is "yes")

2a) How many cases like that have you done? [be prepared for answers to
be like "dozens" or "a few" or "I honestly can't count" rather than
actual numbers]

3) What's your general approach to this kind of problem?

(there are any number of good answers to this question - after a certain
amount of time on the EC groups, you will have a sense of what your
preference is)

3a) Would you say your approach is more aggressive or more cautious?

(no bad answers here, but important to get a "feel" of the person)

4) I'm just in the beginning stages of learning about [xyz problem].
Will you be able to help me understand more about how his feet are
changing while we grow better feet on him?

(of course the ideal answer here is "yes", again)

5) How often do you usually like to do rechecks on feet like this while
you're rehabbing them?

(ideal answers range from 2-4 weeks in severe cases, 6-8 weeks for less
severe cases)

6) Where did you get your training?  How long have you been practicing?
Who did you apprentice with?

(these are all sort of "conversational" sort of questions - if you start
with these it will not be such a chatty interview, but if you save them
for the end you will seem less confrontational)

7)  I've learned a lot about [this condition] from an internet study
group.  I know there are lots of people on the group who have a lot of
experience with rehab.  They do consultations and follow cases with
pictures and stuff.  I'd like to keep a case history on file with the
group.  Would that bother you at all?

8) Can you give me the names of a couple of your clients I could contact
as references?

**************************
Okay those are my questions.

-Abby


--
**************************
Abby Bloxsom
www.advantedgeconsulting.com
 




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Eclectk1@...
 

Well, ya, TRUE & good point Abby!!!!    Unless, perhaps, someone is in an area where there are several of those -- but even then, I think I'd want to go and SEE several of those that each had handled, rather than going on any number.....
 
R.
Eclectk1@... wrote:

> Also, on the "how many" questions -- if they reply with a
> very vague answer, I'd suggest you be SURE to carefully ask for rough
> numbers..... you know, how many, dozens:  Oh, ok, could you give me just
> a very ballpark range please???"


If a farrier tells me he's done dozens of laminitis cases, I don't need
anything more specific ... ;)  

-A

 




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Abby Nemec
 

Okay, what exactly would I ask as a horse owner looking for help from a prospective farrier/trimmer? No matter what you ask, really truly, the most important thing you can do is LISTEN TO THE ANSWERS! You can share info about your horse and how you got to where you are, but do NOT ask a question and then talk over the person's answer. So here are some starter questions.

1) My horse has been diagnosed with [Cushings/IR] by XYZ vet. Is this something you're familiar with?

(ideal answer to this is "yes")

2) My horse has [laminitis/x degrees rotation], and I have access to the xrays. Have you done rehab on rotated/laminitic feet before? Are you used working from xrays?

(ideal answer is "yes")

2a) How many cases like that have you done? [be prepared for answers to be like "dozens" or "a few" or "I honestly can't count" rather than actual numbers]

3) What's your general approach to this kind of problem?

(there are any number of good answers to this question - after a certain amount of time on the EC groups, you will have a sense of what your preference is)

3a) Would you say your approach is more aggressive or more cautious?

(no bad answers here, but important to get a "feel" of the person)

4) I'm just in the beginning stages of learning about [xyz problem]. Will you be able to help me understand more about how his feet are changing while we grow better feet on him?

(of course the ideal answer here is "yes", again)

5) How often do you usually like to do rechecks on feet like this while you're rehabbing them?

(ideal answers range from 2-4 weeks in severe cases, 6-8 weeks for less severe cases)

6) Where did you get your training? How long have you been practicing? Who did you apprentice with?

(these are all sort of "conversational" sort of questions - if you start with these it will not be such a chatty interview, but if you save them for the end you will seem less confrontational)

7) I've learned a lot about [this condition] from an internet study group. I know there are lots of people on the group who have a lot of experience with rehab. They do consultations and follow cases with pictures and stuff. I'd like to keep a case history on file with the group. Would that bother you at all?

8) Can you give me the names of a couple of your clients I could contact as references?

**************************
Okay those are my questions.

-Abby


--
**************************
Abby Bloxsom
www.advantedgeconsulting.com


Abby Nemec
 

Eclectk1@... wrote:

Also, on the "how many" questions -- if they reply with a very vague answer, I'd suggest you be SURE to carefully ask for rough numbers..... you know, how many, dozens: Oh, ok, could you give me just a very ballpark range please???"

If a farrier tells me he's done dozens of laminitis cases, I don't need anything more specific ... ;) <g>

-A


--
**************************
Abby Bloxsom
www.advantedgeconsulting.com


Nancy Collins <threecatfarm@...>
 

Just in general, when you want to get more than a yes/no question, try framing your questions with the W’s – Who, What, Where, When, Why (and sometimes how).  Using those generally requires the responder to elaborate on an answer.

And, unless someone beats me to it, I was going to put these questions up in a file for members.  Will let you know when it’s done.

Nancy C and Beau and Gabe in NH

On 3/16/07 9:47 PM, "Eclectk1@..." wrote:


 I'd add that if you get someone who's quite brusk and tends to short Yes/No answers, then its really worth trying to draw them out, ASK politely for elaboration or examples after hesitating long enough that you give someone who's a bit slow to speak a chance to continue.